How Amazon Returns Work


  1. ThisNoName

    ThisNoName18 jam yang lalu

    15:51, did they sneak a bezos in there?

  2. raven scott

    raven scottHari Yang lalu

    nice video, I love amazon

  3. LittleG6

    LittleG63 hari yang lalu

    For wearables, sizing is a major issue. It’s not like a store, where you can try things on in person, and choose the best fit.

  4. Rodrigo Melotto

    Rodrigo Melotto3 hari yang lalu

    Finally some decent content with deep information. I liked this documentary.

  5. Nathan

    Nathan3 hari yang lalu

    Still putting dirt in the box lol

  6. Smileyone

    Smileyone4 hari yang lalu

    My town doesn't have cardboard recycling. I sit & look at all the empty boxes I have. Wish they had a box drop off for Amazon.

  7. Tes Tos

    Tes Tos5 hari yang lalu

    Accurate product description, photos to scale, good quality products, great prices and consumer reviews is all is needed to reduce returns, increase sales and customer satisfaction, is not complicated. I have reduced my Amazon purchases because all quality is number one for me without killing the bank of course. When I get a product that don't live up to the description or the quality sucks for the money I return it, and do an honest review, thousands of reviews, that actually mean something. You can tell when is a paid review, some will tell but most don't. I would advice Amazon to penalize sellers that resell used products as NEW, I hate it when something said new and find out that is has been used or opened and half the stuff is missing. Say it is used and I'll know before the fact. I don't mind buying used as used, sometimes you can save and recycle at the same time. That my friend is how you do it.

  8. Chaplin

    Chaplin5 hari yang lalu

    $373K worth of returned dirt before they caught the guy ripping them off? Clueless

  9. OhMyGaawd

    OhMyGaawd6 hari yang lalu

    And still Jeff Bezos is worth 120 Billion dollars after all these returns

  10. Jesus Christ

    Jesus Christ6 hari yang lalu

    Going to toco bell Anyone want anything?

  11. A C

    A C8 hari yang lalu

    The Amazon /Kohl’s partnership is a great solution for everyone, customers included.

  12. Thiago Ribeiro

    Thiago Ribeiro9 hari yang lalu

    3:00 amazon does not pay for both ways for shipping, you pay for the shipping at least one way, and the seller also takes a hit. so this video is not all true.

  13. MyFunStuffAbc123

    MyFunStuffAbc1239 hari yang lalu

    Amazon returns stuff, and then sells opened and NOT new stuff as New. Caught them and many resellers selling used stuff as new... when it was obviously used, scratched, fingerprints, etc... getting tired of ordering from them...

  14. dazaspc

    dazaspc9 hari yang lalu

    They talk about waste yet all the secondary logistics is the actual waste. Double boxing, door to door delivery. The younger generation complains about the older not being sensitive to the environment yet are wasting so much more than the older ever did. Go to a store buy the correct item first time keep locals employed it isn't rocket science. The world really misses Critical thinking sometimes

  15. Tomek Bidzinski

    Tomek Bidzinski9 hari yang lalu

    How good that I live in EU, where you can return items bought online within 14 days and no seller can make you stop

  16. zbow1974

    zbow197410 hari yang lalu

    the real trick to lowering returns is 1. better quality control, 2. send me the item i actually ordered, 3. if an item has 90% return rate just stop selling it

  17. Abdou Michael

    Abdou Michael10 hari yang lalu

    Misleading, Amazon requires us to mail the items back on our expense

  18. Abdou Michael

    Abdou Michael10 hari yang lalu

    16 minutes and no one mention of the people that loose, they are the SELLERS / vendors.

  19. bernard tonge

    bernard tonge11 hari yang lalu

    I recently returned an item, I had bought the wrong item, my fault, received a full return promptly. Excellent service.

  20. caverbrad

    caverbrad12 hari yang lalu

    I got burned on a returned warehouse deal 100$ item. It seemed to work ok but it also seemed to be heavily used. I should have sent it back right then. After my return window expired I had a project and discovered the item was flaky and not working correctly.

  21. WillN2Go1

    WillN2Go113 hari yang lalu

    All well and good. Sounds great. The reality is different. What is Amazon anyway? In my experience it's largely a collection of third parties, some operating fraudulently. (I bought a Janome sewing machine from "Janome" --it arrived with a few problems. I contacted Janome for warranty service. "We don't sell on Amazon" Now what? And who is Amazon:Janome?) Returns. I can't remember the last time a home pick-up of a return actually worked. The driver always came to the wrong side of my house, or said they stopped, but didn't. The crappier the item the more onerous the return. $10 items that charge $6 'shipping' to return (I have Prime). And the Reasons Why? It's so bureaucratic and channeled often you can't actually communicate any real information. This is one reason why fake reviews get such traction-- the stifling overly controlled options, like any overly bureaucratic system rewards the corrupt. Like every once successful retailer for the past 130 years Amazon's demise was born at the same time as their brilliantly original approach.

  22. Noch_ein_Kamel

    Noch_ein_Kamel13 hari yang lalu

    Major headache for customers? You lost me with the first sentence.

  23. CrazyOld Papy

    CrazyOld Papy13 hari yang lalu

    wow this is a copy of Rogue Rocket from Philip DeFranco :(

  24. Donald Trump

    Donald Trump14 hari yang lalu

    thanks fkr your thought s but unfortunlre you are now lall lw to send it homoe

  25. john smith

    john smith14 hari yang lalu

    Amazon don't care about returns. They force their distributors to take the whole lot back, no questions asked, or they don't buy from them.

  26. Ray Brown

    Ray Brown14 hari yang lalu

    If Amazon and other America corporations would do quality control checks on a new products they would save millions of dollars in returns, Amazon has the easiest and best return policy. I only return defective merchandise; it makes me mad to see products that are faulty and could easily be fixed at the factory level, why don't they give people like my self-seller information so we can alert the factories as to their faults rather that needlessly spend money on faulty products???

  27. King Eris

    King Eris15 hari yang lalu

    Poor amazon. These returns have lowered amazons profit to 150 billion per year. That’s just unacceptable.

  28. Mark Watson

    Mark Watson15 hari yang lalu

    Half the stuff that gets bought as salvage is unsalable so it gets trashed even if there is a market for it.

  29. 4RealKev

    4RealKev15 hari yang lalu

    Donate the products

  30. Calvin Hikes

    Calvin Hikes15 hari yang lalu

    I was once refunded and told not to worry about returning a furniture item which cost over $1,000.

  31. K Danny

    K Danny15 hari yang lalu

    Dear People of the world! Please be more careful and considerate when shopping online , choose your goods carefully to avoid unnecessary returns! Thank you: EARTH.

  32. Andy Jordan Male

    Andy Jordan Male16 hari yang lalu

    I love amazon.Jesus bless. The Gospel is 1Corint 15:1-4

  33. Tim Hanby

    Tim Hanby16 hari yang lalu


  34. Security Officer

    Security Officer16 hari yang lalu

    What they didn't tell you here is that majority of returns get sold in bins to an auction company who auction it off to people who resell it.

  35. Good2BGood

    Good2BGood16 hari yang lalu

    My return is pending .. and they are makng me fool ...

  36. Marc Hufnagel

    Marc Hufnagel16 hari yang lalu

    lots of JUNK items being sold--- lots of their returns.

  37. Jonny Boy

    Jonny Boy16 hari yang lalu

    returns are a major headache for customers??? How about a major headache for sellers? Buyer gets free return label at sellers expense, ups or usps picks up the package at the sellers expense, buyer gets money back fopr a used item they changed their mind about.. such a headache for the buyer...


    PCANGELDUST17 hari yang lalu

    What about those annoying youtubers that buy amazon returns just to make videos

  39. Avstin Coleman

    Avstin Coleman17 hari yang lalu

    Why the hell are they just throwing everything away and destroying everything and making the planet worse when everything could be donated to other countries or even just to shelters around the U.S. Cnbc really be out here complaining about making the planet worse but they doing nothing about it. smh

  40. JasmineSkyy

    JasmineSkyy17 hari yang lalu

    So Amazon has approached Invia lol

  41. Food Porn Chef

    Food Porn Chef17 hari yang lalu

    Thanks so much for this its amazing how it all plays

  42. jackishere

    jackishere17 hari yang lalu

    these 50% statistics are so stupid

  43. Matthew Litke

    Matthew Litke18 hari yang lalu

    I just give returns to the UPS driver who comes to my work

  44. Emily L

    Emily L18 hari yang lalu

    Why not give away the stuff they can't sell for free instead of just throwing it away??

  45. Ray Brown

    Ray Brown14 hari yang lalu

    The products do not work for their intended purpose or if they do most failed products fail in a few weeks and are non usable...

  46. Kémy

    Kémy18 hari yang lalu

    I received a CD in a broken box once, I asked for a replacement and Amazon never asked for a return... So I have two copies of the same album now for the price of one.

  47. HangGlideTube

    HangGlideTube18 hari yang lalu

    Amazon's Supply Chain has been compromised by Chinese Knockoffs ! I don't buy from them anymore. 800-million products - they now sell China's crap on the global market !

  48. Jess Stuart

    Jess Stuart18 hari yang lalu

    This video makes it sound like Amazon is eating the cost of all these returns. You know Amazon is pushing all the return costs they possibly can back on their suppliers, even products that were damaged in shipping due to Amazon's lousy packaging.

  49. Audrey a

    Audrey a18 hari yang lalu

    Interesting... I've been buying things online for years. I've returned 2 things, because one thing was broken and the other was missing too many parts. There have been plenty of things that I didn't like but im not about to waste my time going through the return process. It's easier to just sell it to someone for a few dollars less than what I paid. Im guessing im not the typical shoppers.

  50. psy0rz

    psy0rz19 hari yang lalu

    So CNBC "news" nowadays is just an ad for a big company? Where are the actual journalists that invest amazons abysmal business practices?

  51. psy0rz

    psy0rz14 hari yang lalu

    @Ray Brown i know! Thats the point.. its not news or journalism to say "amazon has great returns". (Which is true) We call that an ad. Actual journalists would investigate things that ARE actually wrong with amazon.

  52. Ray Brown

    Ray Brown14 hari yang lalu

    You are dead wrong Amazon beats anyone in easy returns of failed products I use to do Q.C. work in China for an American company, their returns were usually less that 2-3% and our contract read that our American company would absorb up to 2% more than that the Chinese factory ate 100% of the costs, it pays to have onsite inspection living in China working with the factories, most problems found are stopped in China.

  53. Rose Marie Homeyer Bente

    Rose Marie Homeyer Bente19 hari yang lalu

    Jeff 2040 is too far away. Surely with your access to innovation you can do better.

  54. ö. . ,

    ö. . ,19 hari yang lalu

    One day you can just throw your returns out of your window. Some drone will pick it up. Is it Raku ten or Ra kuten?

  55. Steampunk Wolf

    Steampunk Wolf19 hari yang lalu

    None of these options really work for me except for pickup. The closest UPS is like 20 miles away, and that is all; there are no Kohl's or drop boxes.

  56. xele fonte

    xele fonte19 hari yang lalu

    Very insightful video but let’s keep it real at (11:52) *customers don’t care about ecological issues when buying and returning products. Most customers don’t know what “ecology” even means.* I thought the Kohl strategy was pretty smart, killing two birds with one stone: making it easy for Amazon to return products while Kohl gets added revenue - never seen a more mutually beneficial situation in my life. I absolutely Amazon’s return policy and most of their products that seem to be scams but it’s good to know this information.

  57. tw04l124

    tw04l12420 hari yang lalu

    Return fraud. I beg your pardon. To return something from an online purchase is a customer right. And recenty the articles are hardly described in any language, not english and not the other language where I live in. It 'S more a guessing game on what the Asin is about.

  58. jungapo2

    jungapo220 hari yang lalu

    stop selling chinese products to avoid returns.

  59. chindodawg

    chindodawg20 hari yang lalu

    Hurdles for returning items should be increasing not decreasing. Consumers need to think before they buy

  60. DJMAXOfficial

    DJMAXOfficial20 hari yang lalu

    Just turn off the return function and done.

  61. ridiculeando

    ridiculeando20 hari yang lalu

    CNN vs CNBC .... who's WINS? D: who's have FAKE NEWS? D:

  62. CyRussNYC

    CyRussNYC20 hari yang lalu

    I ❤️ AMAZON

  63. Ace 1o7

    Ace 1o720 hari yang lalu

    Maybe recession will be good for the environment. There is so much waste in the world!